We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
The members Status & Health Check section may help you self troubleshoot connection issues.
Updates:
Aug 31 2017 – Our Blade and Soul US and EU profiles have been updated to resolve the authentication issues associated with the new BnS release.
In order to play, you should make sure BnS and the game launcher is closed, then reinstall RTL to force it to download the new configuration.
Aug 31 2017 – RTL client v3.1.55 has been uploaded with a change to prevent virus scanners from identifying it as a false positive.
Aug 14 2017 – RTL client v3.1.54 has been uploaded to fix a problem where, for some people, the previous version caused games to take up to 10 seconds longer to start up. You can download it from our members area.
Aug 7 2017 – A change has been made to RTL’s server code to help avoid accidentally disconnecting Black Desert Online users using our region unlock profiles. The game appears to be accidentally leaving open many unused miscellaneous connections, but our system was disconnecting the wrong ones.
This change is effective immediately.
Aug 3 2017 – We’ve added a modified Blade & Soul EU configuration for users experiencing troubles with region locking and chat issues because of our recent change to our BnS configuration. You can find the option on our members area page.
Please ensure you’re using the latest version of RTL (v3.1.53) in order to use this configuration.
Contact Us
We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
Updates:
Aug 31 2017 – Our Blade and Soul US and EU profiles have been updated to resolve the authentication issues associated with the new BnS release.
In order to play, you should make sure BnS and the game launcher is closed, then reinstall RTL to force it to download the new configuration.
Show more News
Contact Us:
Optional – Provide the results of Pathping
For network issues it can be useful if you provide us the results of a pathping test. here’s how