We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
The members Status & Health Check section may help you self troubleshoot connection issues.
Updates:
Dec 2 2021 – Aion and Aion Classic should now be working again. There was a change in the latest patch that we needed to adjust for. Sorry for the interruption.
You will need to restart or reinstall the RTL client so that it downloads the new game configuration.
Please let us know if you experience any further issues.
Jun 24 2021 – Aion CLASSIC US is ready to go.
We’re monitoring our servers pretty closely, but so far the two load balancers appear to be splitting the load amongst the servers quite nicely.
But please let us know if you experience any difficulties.
Nov 12 2020 – Our Aion US configuration has been updated to use our East Coast US network.
Reminder to restart or just reinstall RTL over the top to force it to update the configuration.
Please let us know if you experience any problems.
Apr 16 2020 – We’ve discovered that both of our Black Desert Online South American profiles were corrupted last week (Sat 11th) after a configuration change we made. The result would have been greatly increased latency, much worse than playing without RTL.
The configuration has been fixed and the RTL client should automatically download the new configuration within about 24-48 hours. If you’d like to force RTL to download the configuration earlier you can reinstall RTL or simply hit the save button on our members page.
Feb 10 2020 – Notice: Paypal payments seem to be experiencing a delay of up to 5-10 minutes before our system is informed of the successful purchase.
Please wait a few minutes to see if it comes through eventually.
Contact Us
We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
Updates:
Dec 2 2021 – Aion and Aion Classic should now be working again. There was a change in the latest patch that we needed to adjust for. Sorry for the interruption.
You will need to restart or reinstall the RTL client so that it downloads the new game configuration.
Please let us know if you experience any further issues.
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Contact Us:
Optional – Provide the results of Pathping
For network issues it can be useful if you provide us the results of a pathping test. here’s how