We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
The members Status & Health Check section may help you self troubleshoot connection issues.
Updates:
Apr 16 2020 – We’ve discovered that both of our Black Desert Online South American profiles were corrupted last week (Sat 11th) after a configuration change we made. The result would have been greatly increased latency, much worse than playing without RTL.
The configuration has been fixed and the RTL client should automatically download the new configuration within about 24-48 hours. If you’d like to force RTL to download the configuration earlier you can reinstall RTL or simply hit the save button on our members page.
Feb 10 2020 – Notice: Paypal payments seem to be experiencing a delay of up to 5-10 minutes before our system is informed of the successful purchase.
Please wait a few minutes to see if it comes through eventually.
Dec 2 2019 – RTL v3.1.62 is available to download from our members area.
It has a few minor fixes and improvements.
Nov 27 2019 – We’ve added a region unlock profile for Black Desert Online Europe.
And we’ve also fixed a problem with one of our EU servers that was sometimes rejecting logins from certain port ranges.
Oct 9 2019 – We have found a bug with RTL that recently started to cause issues for some players connecting through one of our servers.
The issue has already been fixed.
Please let us know if you continue to experience any problems.
Contact Us
We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
Updates:
Apr 16 2020 – We’ve discovered that both of our Black Desert Online South American profiles were corrupted last week (Sat 11th) after a configuration change we made. The result would have been greatly increased latency, much worse than playing without RTL.
The configuration has been fixed and the RTL client should automatically download the new configuration within about 24-48 hours. If you’d like to force RTL to download the configuration earlier you can reinstall RTL or simply hit the save button on our members page.
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Optional – Provide the results of Pathping
For network issues it can be useful if you provide us the results of a pathping test. here’s how