We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
The members Status & Health Check section may help you self troubleshoot connection issues.
Updates:
Feb 10 2020 – Notice: Paypal payments seem to be experiencing a delay of up to 5-10 minutes before our system is informed of the successful purchase.
Please wait a few minutes to see if it comes through eventually.
Dec 2 2019 – RTL v3.1.62 is available to download from our members area.
It has a few minor fixes and improvements.
Nov 27 2019 – We’ve added a region unlock profile for Black Desert Online Europe.
And we’ve also fixed a problem with one of our EU servers that was sometimes rejecting logins from certain port ranges.
Oct 9 2019 – We have found a bug with RTL that recently started to cause issues for some players connecting through one of our servers.
The issue has already been fixed.
Please let us know if you continue to experience any problems.
Sep 30 2019 – Astellia has been added to RTL!
We’re still doing some testing, look out for distracted players doing network tests, but it’s mostly a good excuse to play the game.
You can find the option to enable the Astellia profile in our website’s members area.
Please let us know if you have any troubles.
Good luck and don’t forget to have fun!
Contact Us
We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
Updates:
Feb 10 2020 – Notice: Paypal payments seem to be experiencing a delay of up to 5-10 minutes before our system is informed of the successful purchase.
Please wait a few minutes to see if it comes through eventually.
Show more News
Contact Us:
Optional – Provide the results of Pathping
For network issues it can be useful if you provide us the results of a pathping test. here’s how