We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
The members Status & Health Check section may help you self troubleshoot connection issues.
Updates:
Jan 31 2018 – Our Master X Master profiles have been removed. Sadface
Jan 24 2018 – RTL v3.1.56 is available for download from our members area.
It was released to fix a problem with RTL not starting properly with World of Warcraft for some users.
Jan 17 2018 – Black Desert Online – SEA added.
We’ve added profiles for Black Desert Online – Southeast Asia, and an experimental region unlock BDO SEA profile also.
We’re still testing things, but please let us know if you experience any troubles.
Oct 26 2017 – We’ve made some changes to how our system handles disconnections of users making too many connections via RTL.
We noticed that there is so much web activity by some games during login that it would trigger our system to start kicking people offline.
Please let us know if you’re having troubles logging in, or think you may have been disconnected by our system accidentally.
Aug 31 2017 – Our Blade and Soul US and EU profiles have been updated to resolve the authentication issues associated with the new BnS release.
In order to play, you should make sure BnS and the game launcher is closed, then reinstall RTL to force it to download the new configuration.
Contact Us
We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
Updates:
Jan 31 2018 – Our Master X Master profiles have been removed. Sadface
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Contact Us:
Optional – Provide the results of Pathping
For network issues it can be useful if you provide us the results of a pathping test. here’s how