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  • The members Status & Health Check section may help you self troubleshoot connection issues.

    Updates:

    Feb 2 2012 – RTL does not currently work with the new 64bit version of World of Warcraft.
    64bit Wow is still a beta product, which is not yet officially released nor supported by Blizzard.
    We intend on eventually adding support for 64bit Wow, but it is going to take us quite some time to modify and test RTL to ensure it works properly. We’ll let you know if we have any further updates.

    Show more News

    Contact Us:

    Debug logs - For Troubleshooting:



    Required for troubleshooting - Please open in a text editor (notepad) and copy the whole contents of the file "c:\program files\reducethelag\RTL.log". It could be hundreds of lines, thats ok, send it all :)
    If your inquiry doesn't involve the debug logs just enter NA here.



    Required for troubleshooting - Please open in a text editor (notepad) copy the whole contents of the file "c:\program files\world of warcraft\RTL.log". This one could be even longer, thats ok, send it all :)
    If your inquiry doesn't involve the debug logs just enter NA here (or write us a funny joke).

     

    Amazingly common troubleshooting steps (optional):

    Have you tried restarting your computer?  Yes

    Have you tried reinstalling RTL?  Yes

    Have you tried without any addons installed?  Yes

    Have you tried without RTL installed?  Yes

     

    Optional – Provide the results of Pathping
    For network issues it can be useful if you provide us the results of a pathping test. here’s how