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We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.

  • The members Status & Health Check section may help you self troubleshoot connection issues.

    Updates:

    Apr 16 2020 – We’ve discovered that both of our Black Desert Online South American profiles were corrupted last week (Sat 11th) after a configuration change we made. The result would have been greatly increased latency, much worse than playing without RTL.
    The configuration has been fixed and the RTL client should automatically download the new configuration within about 24-48 hours. If you’d like to force RTL to download the configuration earlier you can reinstall RTL or simply hit the save button on our members page.

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    Optional – Provide the results of Pathping
    For network issues it can be useful if you provide us the results of a pathping test. here’s how